At Hideaki, we want you to be truly satisfied with your purchase. Please review our refund policy below for details on returns and cancellations.
1. General Refund Policy
We accept refund or return requests under the following conditions:
- The artwork arrived damaged or defective
- You received the wrong item
- The item does not match the description on our website
If any of these apply, please contact us within 7 days of receiving your order. We may request supporting photos to help process your request quickly.
2. Conditions for Refunds
To be eligible for a refund:
- The item must be unused and in its original packaging
- Proof of purchase is required
- You must contact us before returning any items
Once we receive and inspect the returned item, we’ll notify you of the approval status. If approved, your refund will be issued to the original payment method within 7–10 business days.
3. Non-Refundable Situations
We do not offer refunds for:
- Change of mind
- Incorrect orders placed by the customer
- Digital products that have already been accessed or downloaded
4. Order Cancellations
If you wish to cancel an order, please contact us within 12 hours of placing it. Orders that have already been processed or shipped cannot be canceled.
5. Contact Us
If you have any questions about our refund or return policy, feel free to reach out: 📧 contact.aoiropteltd@gmail.com